We are committed to ensuring that your orders are processed and delivered promptly and securely. Orders are dispatched from our warehouse using trusted courier services such as Royal Mail, Hermes, DPD, or UPS to guarantee a reliable delivery experience.

Order Processing Time

Orders are typically processed within 1-2 working days after payment has been confirmed.

Shipping Methods

We offer several shipping options to suit your requirements, including Standard Delivery, Express Delivery, and Next-Day Delivery.

Delivery Timeframes

• Standard Delivery: 2-5 working days
• Express Delivery: 1-2 working days
• Next-Day Delivery: Orders placed before 3 PM will be delivered the next working day.

Delivery Costs

Shipping costs are calculated based on the weight, size, and destination of your order. Final shipping charges will be shown during checkout.

• Standard Delivery: Starting from £3.50
• Express Delivery: Starting from £6.00
• Next-Day Delivery: Starting from £9.00

Note: Free delivery is available for orders over £80.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number to monitor your shipment.

Liability for Delayed, Lost, or Misrouted Orders

We strive to deliver all orders within the estimated timeframes. However, unforeseen delays may occasionally occur due to circumstances beyond our control.

If an order is delayed, lost, or misrouted, we will work closely with our courier partners to resolve the issue as swiftly as possible.

Supplementary Costs

If a delay or error occurs due to our shipping process, we will cover any additional costs incurred.

If the delay or error is caused by incorrect information provided by the customer, the customer will be responsible for any additional costs.

Claims for Lost or Delayed Orders

If your order is delayed or lost, please contact us at office@novaj.co.uk within 14 days of the expected delivery date.

Returns and Refunds for Delayed or Lost Orders

If your order cannot be delivered within a reasonable timeframe, we offer full refunds or a replacement at no extra cost.